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News - Be Prepared and Know Your Healthcare Options this Holiday Season


For Immediate Release:     click here for the printable version (PDF)

December 16, 2016


Be Prepared and Know Your Healthcare Options this Holiday Season


Richmond Hill/Vaughan, ON – No one wants to get sick or be injured over the holidays, but if you are, it’s important to remember you have many healthcare options. While emergency departments operate 365 days a year, 24 hours a day, a hospital visit is not always the most appropriate place for treatment.


Healthcare Options and Reminders

Make sure you have enough of your everyday medications and medical supplies, such as blood testing strips and hearing aid batteries, to last the duration of the holiday season.

Many doctors’ offices and drug stores are open for shorter hours over the holidays, stock up and be prepared.


Mackenzie Health’s Urgent Care Centre

Fornon-life-threatening illnesses or injuries visit Mackenzie Health’s Urgent Care Centreat 9401 Jane St., Vaughan, Ontario, L6A 4H7. The UCC is open 365 days a year.

For more information on the UCC visit:


UCC 2016 Holiday hours                                         UCC Regular Hours

Dec 24-27                   (10am - 4pm)                         Monday - Friday: 4pm to 10pm

Dec 28, 29 and 30     (4pm - 10pm)                         Weekends/Holidays: 10am to 4pm

Dec 31-Jan 2              (10am to 4pm)                                  


Non-emergency medical services resources

Visit for local non-emergency medical services  including local urgent care centres and community clinics. This new easy-to-use, searchable online directory lists in-home and community-based services, managed by the Central Community Care Access Centre (CCAC).


Telehealth Ontario is a free, confidential telephone service to get health advice from a Registered Nurse. Available 24 hours a day, 7 days a week. Contact: 1-866-797-0000 or

TTY: 1-866-797-0007


York Region Health Connection is a free and confidential health information/education telephone service. They can provide health information, support and counselling.

Available Monday through Friday from 8:30 a.m. to 4:30 p.m. at 1-800-361-5653 or

TTY 1-866-252-9933.


For more information on how to prepare and stay safe this holiday season see Mackenzie Health’s holiday preparation tips.



 “Be prepared and know what healthcare is available in your community in the event is needed this holiday season. For patients with serious but not life-threatening emergencies, an Urgent Care Centre is a great alternative to an Emergency Department and can provide x-rays, casting, stitches or laboratory tests, when if your family doctors office is closed.”

Dr. David Rauchwerger, Chief, Emergency Medicine Program, Mackenzie Health



For more information, contact:


Suset Silva                       

Director, Communications and Public Affairs

Mackenzie Health                                       

Tel: 905-883-1212 ext. 7498                        



Stefanie Kreibe

Communications and Public Affairs Consultant

Mackenzie Health       

Tel: (905) 883-1212 ext. 7484



Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123