Mackenzie Health
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About Us - Patient Declaration of Values


As a PATIENT at Mackenzie Health, I expect:

Excellent Care
  • Timely and professional treatment
  • A clean and safe environment
  • Progressive approaches to meeting my healthcare needs
Respectful Care
  • My family and I will be treated with compassion and respect
  • Staff, Physicians and Volunteers will act with honesty and integrity
  • Diversity and individual needs will be recognized and treated appropriately
Clear Communication
  • To be informed, educated and involved in decisions about my care
  • My personal health and medical information will be kept confidential
  • The entire health care team will work together to ensure seamless care
Accessibility For All
  • A barrier-free environment
  • Consideration for special needs
  • Plain language explanations
Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123