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About Us - Mackenzie Health First in York Region to Receive Best Practice Spotlight Organization Designation


Mackenzie Health (formerly York Central Hospital) has been designated as a Best Practice Spotlight Organization (BPSO) through the Registered Nurses’ Association of Ontario (RNAO) since April 2012. Achieving this designation recognizes that our organization has successfully implemented an unprecedented 17 recommendations of the RNAO’s internationally recognized Best Practice Guidelines (BPGs) over the three year program.


“I would like to extend my congratulations to everyone who made this achievement possible. Becoming a BPSO designate is the culmination of three years of intensive work and speaks to the dedication and perseverance of our healthcare team. We have the knowledge that we are adopting the very best guidelines for our patients,” says Altaf Stationwala, President and CEO.


The BPSO journey engaged nurses and other professionals from a variety of roles and specialty areas to actively collaborate in implementing evidenced based practice. As well as improving clinical outcomes, these projects empower and invigorate nurses and allied health members, strengthen nursing practice and raise the profile of nurses as knowledge professionals.


In addition, the BPSO program has significantly contributed to the hospital meeting many strategic objectives. By implementing these 17 BPGs across the hospital, Mackenzie Health is demonstrating its commitment to creating a practice environment that actively supports clinicians in applying the best evidence to practice. From caring for children with asthma and helping new moms with breastfeeding to caregiver strategies for older adults with delirium, dementia and depression, this process will continue to benefit patient care across the healthcare continuum.


Realizing our BPSO designation is fundamental to our organization’s efforts of putting knowledge at the forefront of care and clinical excellence. This designation signifies the tremendous progress our hospital has made and positions us as a centre of excellence for the implementation and evaluation of best practice guidelines.


“As we celebrate our designation as a Best Practice Spotlight Organization, I wish to thank our nurses and interprofessional colleagues for their steadfast dedication to delivering the finest care to our patients, families and communities. We are proud of our accomplishments but also recognize our journey is ongoing as we continue to implement, evaluate and disseminate Best Practice Guidelines,” says Tiziana Rivera, Chief Practice Officer.




Year One: 2009 – 2010

  • Client Centred Care
  • Establishing Therapeutic Relationships
  • Risk Assessment and Prevention of Pressure Ulcers
  • Assessment and Management of Stage I-VI Pressure Ulcers
  • Reducing Foot Complications for People with Diabetes
  • Promoting Asthma Control in Children
  • Screening for Delirium, Dementia and Depression in Older Adults
  • Caregiver Strategies for Older Adults with Delirium, Dementia and Depression
  • Prevention of Falls  and Fall injuries in the Older Adult
  • Stroke Assessment Across the Continuum of Care

Year Two: 2010 – 2011

  • Breastfeeding Best Practice Guidelines for Nurses
  • Professionalism in Nursing
  • Developing and sustaining Nursing Leadership
  • Embracing Cultural Diversity in Health Care: Developing Cultural competence

Year Three: 2011 – 2012

  • Decision support for Adults Living with Chronic Kidney Disease
  • Assessment and Management of Foot Ulcers for People with Diabetes
  • Nursing Management of Hypertension

Year Four 2012-2013

  • Oral Health: Nursing Assessment and Intervention

Year Five: 2013-2014

  • Care and Maintenance to Reduce Vascular Access Complications
  • Best Practice Guideline for Subcutaneous Administration of Insulin in Adults with Type 2 Diabetes

Year Six: 2014-2015

  • Preventing and Addressing Abuse and Neglect of Older Adults: Person Centred Collaborative, System Wide Approaches
  • Care Transitions
  • Nursing Care of Dyspnea: The 6th Vital Sign in Individuals with Chronic Obstructive Pulmonary Disease

Year Seven: 2015-2016

  • Preventing and Managing Violence in the Workplace
  • Workplace Health, Safety and Well- Being of the Nurse
  • Promoting Continence Using Prompted Voiding

Year Eight: 2016-2017

  • Assessment and Management of Pain



Best Practice Spotlight Organizations (BPSOs) are healthcare and academic organizations selected by the Registered Nurses’ Association of Ontario (RNAO) through a Request for Proposals process to implement and evaluate the RNAO's best practice guidelines. It is a dynamic partnership that focuses on making a positive impact on patient care though evidence-based practice.


The RNAO has also developed guidelines that are dedicated to treating chronic conditions such as diabetes, stroke, hypertension and asthma. Forty-seven guidelines have been developed to date, including ones focused on the use of restraints, preventing falls, wound care, and preventing childhood obesity.


Each healthcare facility selects guidelines they feel will have the greatest impact on the health and well-being of their patients and clients. During the three-year partnership, each organization will implement guidelines, identify ways to sustain best practices, and evaluate their impact on patient and organizational outcomes.


After the three-year mark, organizations are designated as Best Practice Spotlight Organizations and join over 200 sites already on board in Canada and abroad.

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123