With the ICAT Healthcare strategy, Mackenzie Health is positioned to become a truly “smart” hospital. ICAT stands for Information, Communications and Automation Technology. The wide-ranging strategy includes everything from a portable Data Centre to a GPS Mobile Wayfinding App (to go live later in 2016) – all to enhance patient care and safety.
“ICAT Healthcare will serve as a key pillar in helping Mackenzie Health create a world-class health experience for patients,” says Richard Tam, Executive Vice President and Chief Administrative Officer.
Mackenzie Health is in the midst of one of the largest clinical projects in its history: the Advanced Clinical Transformation or ACT project will create a completely paperless electronic medical record (EMR).
With a next-generation EMR, records will move in real-time with the patient through their treatment. It means clinicians can have access to information seamlessly to make faster diagnoses, helping patients get treatment sooner. Go live for the new EMR is expected for July 2017.
To support the transformation into a two-hospital healthcare provider – and improve access to care and outcomes – Mackenzie Health has entered into a major strategic partnership with Philips. The 18-year, $300 million deal will help Mackenzie Health to optimize how it procures and maintains medical technology. Under the agreement, Mackenzie Richmond Hill Hospital and the future Mackenzie Vaughan Hospital will have access to state-of-the art equipment (including those of other vendors) and services.
When patients are discharged from the Emergency Department and the Woman and Child Program, they now receive calls within 48 hours. Every day, the healthcare teams use that feedback to track progress of programs to improve the patient experience at Mackenzie Health. The program was highlighted at InnovationEX, an annual event to celebrate the best healthcare initiatives coming out of Ontario’s community hospitals.
In April 2016, the development of the Mackenzie Vaughan Hospital reached another milestone with the closing of the Request for Proposals stage. Two teams on the short list – Plenary Health and Hospital Infrastructure Partners – submitted bids to design, build, finance and maintain the new hospital. The preferred team should be announced in summer 2016, with construction expected to start in the fall.
Transforming Medication Delivery
As part of a two-year plan to improve Pharmacy Services, Mackenzie Health introduced a new standardized model to distribute medication using the latest technology. The need to replace doses has dropped by two-thirds, and nurses have cut their time preparing medication by 23%. That translates into more nursing time with patients, and a safer and more efficient system.
Better communication means better point-of-care decisions. That’s the goal of Mackenzie Health’s smart mobile clinical messaging and alerting system.
It uses “intelligent rules” to enable automated communications between information systems and smart phones and tablets. The mobile technologies are part of phase two of the Innovation Unit Project which is now being considered a model for how Ontario hospitals can use advanced technology to change how patient care is delivered.
The Innovation Unit Project is the first of many projects to be launched through the new Mackenzie Innovation Institute (Mi2) dedicated to enhancing healthcare through disruptive innovation.
Patients now have online access to their personal health information thanks to MyChart™. Patients can manage and share access to their health data with physicians and caregivers, and can enter information like their allergies, medical conditions or appointments. Mackenzie Health is piloting MyChart™ in several patient care units before rolling it out widely. To date, 2,000 patients have registered.