Dr. Victoria Chan always knew she wanted to be a physician in a community hospital. It’s been more than 20 years since she first joined Mackenzie Health and she still feels it’s an organization and community where — as Dr. Chan puts it — “everyone knows your name and cares about you.”
“The hospital has grown in many ways since I first arrived, we have doubled the number of beds, hired more staff, care for many more patients, yet we continue to carry that community spirit as part of our fabric.” says Dr. Chan, a respirologist who specializes in breathing and sleep disorders. “We still have that close-knit feeling.”
Over the years, Dr. Chan has held progressively senior and key roles within the organization. For 12 years, she was Chief of Medicine, tripling the department size and building a supportive team of highly skilled and capable professionals who value quality patient-centred care as much as she does. “I always believed in bringing on people better than myself and am very proud of the patient care we provide.”
Dr. Chan is also an active member of Mackenzie Health Foundation’s campaign cabinet, which is leading the $250-million Exceptional Care Belongs Here campaign for Mackenzie Health. There, she shares stories that bring to life patients’ needs and highlights the hospital’s work for board members and donors to support the campaign that will help build and equip Mackenzie Vaughan Hospital and enhance care at Mackenzie Richmond Hill Hospital.
Her latest role has her leading Mackenzie Health’s clinical transformation project that will bring a new electronic medical record that will go live this summer. In this role, she helps physicians to learn about, understand and ultimately use the new system, which will help improve care and give clinicians access to the information they need to better care for patients — no matter where the clinician is.
Like many hospitals, she explains, Mackenzie Health still currently charts partly on paper and partly on computer, which can make accessing patient information difficult for the care team. A fully electronic system will both enhance patient safety and experience.
“It’s a very exciting time,” she says. “We are innovating to provide even better care. The rewards for patients and staff will be immeasurable and I am so excited to be part of it.”
— Sheena Campbell