In a busy community hospital like Mackenzie Health, everyone has an important role to play in providing exceptional patient care. Floor Care specialist Leonardo (Leo) Ho knows that he is a crucial partner in patient safety and infection prevention and control.
“I am a very picky cleaner,” says Leo proudly. He knows that attention to detail keeps patients and their families safe during their time in hospital. Hospital floors become dirty not only from airborne germs settling after someone coughs or sneezes, but also from contact with shoes, wheels and other objects, and occasionally by spills. Clean floors are critical in controlling the potential for spreading infection.
Leo has worked in hospitals for much of his career — even before immigrating to Canada — and a lot has changed since he first began. “Back then, it was a mop and bucket,” he says. “Now we know that mopping just smears the dirt from one side of the hall to the other.” Protecting patients and their families has led hospitals like Mackenzie Health to invest in cutting-edge technologies.
Leo is excited by the improvements. “Today’s floor cleaning machines work by changing the pH balance to determine the alkalinity and acidity of water, so that the water becomes the cleaning agent,” he explains. “There is no odour and no chemicals. This is important as it also improves the environment inside the hospital.”
It’s not only the patients and staff at Mackenzie Health who notice the quality of Leo’s work. Accreditation Canada, a body that conducts voluntary assessments of health care facilities noted floor cleanliness as one of the hospital’s many achievements.
A clean hospital does more than just keep infections at bay, it increases patient and family satisfaction. When the hospital is clean, explains Leo, patients can focus on getting better and their families can concentrate on supporting their loved ones.
“A hospital is like a home to me,” says the Richmond Hill resident. His efforts help patients and families feel more at ease during their stay, and that gives him a sense of satisfaction. “I love to serve people. This is my passion,” says Leo. “It is my life.”
— Christine Morrison