Mackenzie Health
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Patients & Visitors - Accessibility


It is Mackenzie Health's policy to provide person focused care to people with disabilities.


We are committed to providing respectful patient and family focused care based on each patient’s individual needs.


Each staff member, physician and volunteer is responsible to ensure patients and their families receive access to our services, regardless of ability.


We are committed to the continuous improvement of access to facilities, programs and services for patients, their families, staff, healthcare practitioners, students, volunteers and members of the community through:


facilitating the participation of people with disabilities in the development and review of our annual accessibility plan;

ensuring that hospital bylaws and policies are consistent with the principles of accessibility; and

the establishment and continual support of an accessibility working group.


Mackenzie Health’s accessibility plan, outlines our continuing efforts to eliminate accessibility barriers, including those that are:

  • Physical
  • Informational
  • Technological
  • Attitudinal; and
  • Related to policy or practice

These pages will provide you with information about initiatives in place to improve the accessibility of care and services at Mackenzie Health. If you do not find the information you are looking for or need this information in another format, please tell us what you require and we will work with you to meet your needs.



TTY Service:

(905) 883-2123

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123