Mackenzie Health
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Patients & Visitors - Accessibility - Patient & Visitor Information




Every wing at the Hospital is equipped with elevators.


Accessible washrooms are located throughout the facility. In the main lobbies they are located on: 
  • the first floor of the Hospital’s A-Wing (location) 
  • and the second floor (main floor) of B-Wing: beside Chemo Therapy and Medical Day unit 
  • and in D-Wing: just inside Emergency waiting area 

Service Disruptions 


Information about Service Disruptions will be updated as required.


TTY Service:  (905) 883-2123


Emergency Procedures, Plans and Public Safety Information


Emergency procedures, plans and public safety information is available in accessible formats, upon request.  


Mackenzie Health will provide our community members with a reasonable amount of notice in the event of a planned service disruption that affects access to our facilities or services (i.e. Elevators, accessible parking spaces, etc.).


In the event of an unexpected disruption of service, we will provide notice as soon as possible. During the disruption, we will make every effort to provide alternative accommodations that take into consideration the needs of the individual.

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123