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Patient Care Services - Chronic Disease and Seniors Health - Long Term Care Centre


Our Commitment to our Long Term Care Residents

The move from a house to a long-term care home can be a difficult one – a time of major change for individuals and their families. At Mackenzie Health, together with UniversalCare we go the extra mile to make that transition easier. We provide exceptional care to meet each resident’s medical and personal needs. Mackenzie Health‘s long-term care centre provides a warm and comfortable environment for 148residents. Every member of our staff is committed to providing compassionate care that respects the individuality and dignity of each person in our care.


Partners in Exceptional Care

On December 1, 2010, Mackenzie Health forged a new and exciting partnership with UniversalCare Canada Inc. to provide compassionate and resident–focused long-term care services. Our 116-Bed long-term care program is located on the fourth and fifth floors of Mackenzie Richmond Hill Hospital's A-Wing.


In addition, UniversalCare manages our 32-Bed Interim Long-Term Care Unit located on the first floor of the hospital’s A-Wing.

Through a multidisciplinary team, UniversalCare will be able to enhance the level of care and services to our residents by accessing an unprecedented blend of healthcare services and programs. In addition they provide the required leadership, support, value and partnership to enhance the quality of life of our residents and staff alike.


The residents of Mackenzie Health's Long Term Care Centre enjoy a state-of-the-art facility, and also benefit from the close proximity to such valuable medical services such dialysis, geriatric consultation, and emergency medicine services. On-site extended medical coverage further enhances the quality of care and services.


Modern and Attractive Facilities

Among the newest and most beautifully appointed wings of the Hospital, the Long Term Care Service facilities are provided on three floors. This beautiful and spacious facility features:

  • resident rooms with conveniently located lounges with adjoining outdoor patios that are accessible for residents and families;
  • tastefully decorated rooms designed to accommodate pictures, bedspreads and small pieces of furniture from home;
  • 70 comfortable private rooms with private bathrooms;
  • 23 standard rooms designed for those individuals who enjoy the pleasure of one another’s company;
  • delicious, nutritious meals served in brightly lit dining rooms;
  • call bells in all rooms provide immediate assistance;
  • Wanderguard Resident Safety System to ensure the safety of all residents: and
  • coffee shop, hairdresser and multi-faith meditation room.

Therapeutic Services

  • Restorative Care
  • Physiotherapy Services
  • Spiritual Care
  • Palliative Care

Recreational and Leisure Activities and Programs

Our ongoing recreational and leisure programs provide our residents with ample opportunity to stay active and socialize.

  • Daily Fitness Program
  • Intergenerational Activities
  • Arts and Crafts
  • Computer Activities
  • Special Holiday and Family Events
  • Musical Entertainment and Activities
  • Card and Game Nights
  • Interdenominational Services
  • Community Outings
  • And more

Applying for Admission to Our Long Term Care Facility

Anyone who is approved for Long-Term Care by the Community Care Access Centre (CCAC) (tel # 1-888-470-2222) is eligible to be a resident at  the Mackenzie Health Long Term Care Facility.


Co-payment and Funding Information

The Ministry of Health and Long-Term Care provides funding for long-term care facilities. The amount paid by residents for their accommodation is called a "co-payment," which varies according to the accommodation type. The Ministry of Health and Long-Term Care sets maximum accommodation co-payment rates. The following table shows the co-payment rates effective July 1, 2012. The co-payment rates change from time to time.



Long Stay Program

Maximum Daily Co-Payment

Maximum Monthly Co-Payment

Standard Accommodation



Private Accommodation




Rate Reductions for Residents Residing in Standard Accommodation

If your income is not sufficient to pay the  maximum accommodation co-payment for the long-stay program, you may be eligible to apply for a reduced rate or “Rate Reduction”. Long Term Care Home Staff can assist you with this process upon admission. Residents under the age of 65, residents with lower incomes or residents who have spouses or partners who are living in the community may be eligible to apply for additionalbenefits or qualify for an"Exceptional Circumstances Reduction."

For more information, you can refer to theMinistry of Health website, speak to staff at your local Community Care Access Centre or at the long-term care centre directly.


Canada Customs and Revenue Agency

Being cared for in a nursing home is considered to be a medical expense for a person with a disability and as such may qualify you for a personal tax credit. Please seek professional guidance or reviewwith your local office Canada Customs Revenue Agency for details. You will need to familiarize yourself with taxation form T2201, Disability Tax Credit Certificate, which can be pre-approved at anytime during the year by completing and sending to your local taxation office.


Please call the Community Care Access Centre (CCAC) at 1-888-470-2222 for more information on how to apply or if you require further information please call Mackenzie Health Long Term Care at (905) 883-2442.


Contact Us for More Information

For further information on Mackenzie Health's Long Term Care Service call (905) 883-2442 to speak with the Long Term Care Administrator.
For further information on UniversalCare Canada Inc. visit

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123