Mackenzie Health
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Patient Care Services - Infection Prevention and Control


Did you know hand hygiene is the simplest way to prevent up to 50% of infections and illnesses? Every year, an estimated 5-7 per cent of patients admitted to hospitals develop a preventable and even deadly hospital-acquired infection such as C. difficile, MRSA and VRE.


If you’re visiting a hospital, consider these important tips:

  • If you’re visiting a patient or getting treatment, remember to wash your hands:
  • When you enter and leave the hospital.
  • Before and after contact with your loved ones.
  • Before eating.
  • If you are visiting a patient at the Mackenzie Health and you’ve had one of the following in thepast 24 hrs: Diarrhea, fever and/or chills, new or worsening cough – Please see the receptionist before seeing your loved one, if you are sick you may make patients or healthcare workers sick.
  • Ask your doctor, nurse or other health care professional to wash or sanitize their hands using a gel hand rinse before examining you. It’s your right as a patient, so speak up.

Contact Us: Infection Prevention and Control Hotline – 905 883-1212 ext: 7876

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123