Mackenzie Health
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Patient Care Services - Emergency Department - While you are Waiting


While you are waiting

  • Please stay in the Emergency Department waiting area until your name is called
  • If you have to leave for event a moment, please tell the Triage Nurse or Emergency Department Volunteer
  • If your condition changes significantly, please tell the Triage Nurse
  • Please check with the nurse before eating or drinking anything as some tests require you to have an empty stomach
  • Please choose one family member or friend to speak with our emergency staff. This person will be responsible for sharing information about your condition with other family members and friends. Please have this person take your valuables home for you as Mackenzie Health is not responsible for loss or damage of your personal possessions  
Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123