Mackenzie Health
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Patient Care Services - Woman and Child - Newborn and Child Services - NICU


In Canada, around 8% of babies are born premature (younger than 37 weeks gestational age), and around 5-10% of babies need help at birth to adjust to life outside the womb.  Often these issues are unexpected. Our NICU team is always ready to provide life-saving support for babies in need.


As a designated as Level 2C Neonatal Intensive Care Unit (NICU),  Mackenzie Health provides the highest level of neonatal care in a community hospital. The NICU is outfitted with some of the most technologically advanced equipment to support premature babies or full term babies requiring intensive neonatal support. Our dedicated team of professionals includes a full time neonatologist (specialist in newborn babies), pediatricians, neonatal nurses, respiratory therapists and other health care professionals. Mackenzie Health strongly supports the principle of providing the best possible care for your baby as close to home as possible. In addition to caring for infants born at Mackenzie Health, our NICU also accepts infants transferred from other Neonatal Intensive Care Units to facilitate care closer to home.


As a Community Pediatric Teaching Site for the University of Toronto Medical School, Mackenzie Health maintains a strong commitment to education and ensuring the highest level of care for all patients. This affiliation also promotes the use of state-of-the-art treatments and procedures, and participation in neonatal research.


Our NICU can support babies with a range of complex services and treatments, including:

  • Mechanical ventilation for up to several days
  • Nasal CPAP (Continuous Positive Airway Pressure) and BIPAP (Biphasic Positive Airway Pressure)
  • Blood transfusions
  • Placement and maintenance of umbilical and PICC lines
  • Total parenteral nutrition (IV nutrition)
  • RSV Prevention Clinic for outpatient palivizumab administration for at-risk babies


Information and Support for Parents of Premature Babies

The birth of a child is a wondrous, life-changing experience. It is a time of great joy and emotion, but it may also be a time of worries and questions. For the parents of premature babies, these worries and questions are amplified—from the moment of birth to the moment your child gets to come home. While at times you may feel overwhelmed, it may help to know that you are not alone. Click here to reach to Baby First website


Parent’s guide to the Neonatal Intensive Care Unit


Family-Centred Care

Our entire team prides itself on providing what we call Family-Centred Care.  Parents can visit and stay with their babies at any time of day or night, for as long as desired, and families can bring other healthy adult visitors as well.  Parents are encouraged to participate in their babies’ care as they grow and recuperate, and our staff work hand in hand with parents to be comfortable with their babies despite being in an intensive care environment.  Our goal is to minimize the sense of separation during a baby’s stay in the NICU, and for our parents to feel fully ready for discharge home because they have been involved with their babies throughout the process!



For Information on the NICU please call (905) 883-1212 ext. 3599 or ext. 2060.

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123