Mackenzie Health
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Patients & Visitors - Pay Your Bill


The Ontario Health Insurance Plan (OHIP) covers only medically necessary services.


Your bills will be finalized on the day of discharge for items not covered by OHIP, such as medical devices, and semi-private and private accommodation. Other charges, e.g. television, will be charged separately to you.


Payment should be made without delay upon receipt of invoice. If you have insurance coverage for Preferred Accommodations, please give us your insurance information and we’ll submit it on your behalf (applies for Preferred Accommodation claims only).


You may pay your hospital bills in one of four ways – online (coming soon), by mail, by phone, or in person.


Pay Your Bill Online:

Click here to get started

Note: A window will open prompting you for account information. Once filled in, click the "Pay Now" button to proceed to the payment information page to complete the transaction.


Pay Your Bills by Mail:

Mackenzie Health
Financial Services - Accounts Receivable 
10 Trench Street 
Richmond Hill, Ontario
L4C 4Z3

Pay Your Bills by Phone 
Please Call: (905)883-1212 Ext 3168 or (905)832-4554 Ext 3168


Pay Your Bills in Person 

Drop off a payment to Financial Services, Room 2949, Main Floor of C Wing during business hours (8:30 a.m. to 4:30 p.m.); or to the reception desk at the Emergency Department (note that you may experience a wait as we tend to patients).


For billing questions or with assistance with payment arrangements, please contact Financial Services, located on the main floor of C Wing, or by calling (905) 883-1212 or (905)832-4554 Ext. 3168. 

Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123