Mackenzie Health
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Patients & Visitors - Services and Amenities - Visiting Hours


At Mackenzie Health, we believe that support from family and friends can positively infl uence the healing process. Visitors are welcome in accordance with the wishes of the patient. Please respect the privacy, comfort and care of all patients on the unit. We may ask visitors to wait in the lounge while patients receive personal and/or medical care.


Visiting hours vary depending on the unit. If you are visiting a patient and currently are suffering from a cold, fl u or are feeling unwell, please consider visiting at another time. Your illness could be transmitted to one of our patients.

  • General Visiting Hours: 11:00 a.m. to 8:30 p.m., seven days a week. Children under 12 are permitted to visit if accompanied and supervised by an adult family member. Please limit visitors to no more than two visitors at the bedside at a time.
  • Intensive Care Unit: Visitation in the ICU is subject to the patient’s condition. We encourage no more than two visitors at a time to allow the patient to rest. Visiting is encouraged between 9:00 a.m. to 9:30 p.m., with no visiting between 7:00-8:00 p.m. There may be times where visits are limited due to the patient having a procedure, test, etc. There is a telephone located on the Volunteer Desk outside the ICU. Please pick up the telephone at the Volunteers Desk to gain access to the ICU.
  • Maternity: 11:00 a.m. to 2:30 p.m., and 4:30 p.m. to 8:30 p.m., seven days a week. Partners and supervised siblings can visit at any time.
  • Paediatrics: One parent of hospitalized children may stay at all times. Other visitors should follow the general visiting hours. Only parents and grandparents may visit children who are in isolation.
  • Mental Health (inpatient): Weekdays 4:00 p.m. to 8:30 p.m., and weekends and holidays 11:00 a.m. to 8:30 p.m.
Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123