Mackenzie Health
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Professional Practice - What is Patient Care Redesign (PCR)?


Ask Me How We Changed Our Patient Care


What is Patient Care Redesign?

As an organization designated as a Best Practice Spotlight Organization (BPSO), Mackenzie Health has leveraged the opportunity to create deep sustainable change to support the development of a Healthy Work Environment through Patient Care Redesign. The elements of the transformational change in practice build upon the foundational work established as a LEAN organization, and the work environment redesign to enable the interprofessional team to function to their full scope of practice in the most efficient, safe and patient-family centred care. Strategies to support implementation include monthly reporting and visual management tools, implementing LEAN methodology and strategies to the change process, scheduling, examination of staffing models, interprofessional huddles, manager rounding, discharge checklists and post discharge phone calls and a dedicated project manager. Essential to the process and success is the engagement from front line staff to executives from defining current state to the design, operationalization and refinement of the model.



PCR Poster


Mackenzie Health / 10 Trench St. Richmond Hill, On. L4C 4Z3 / Richmond Hill Line: 905-883-1212 or Vaughan Line: 905-832-4554 / TTY Service: 905-883-2123
Staff & Physicians