As a member of the Joint Centres for Transformative Healthcare Innovation (the Joint Centres) Mackenzie Health and five other partner hospitals organized the third annual InnovationEx, to showcase new and innovative ideas in healthcare from community hospitals on April 7. The Joint Centres are an innovation collaborative focused on sharing and spreading best healthcare innovation and practices from hospital to hospital. Other participating hospitals include: Markham Stouffville Hospital, North York General Hospital, Southlake Regional Health Centre, St. Joseph’s Health Centre and Michael Garron Hospital. This year, 12 new innovations were featured including two from Mackenzie Health:
Patient Satisfaction—Real Time Results for Real Time Improvements:
Implementation of an innovative post-discharge patient satisfaction survey to track and improve patient outcomes within 48 hours of discharge from the Emergency Department and the Woman and Child Program. In the past, our surveys were paper-based and mailed to patients within 30 days after discharge, with results being made available 90 days later. This new process involves patients receiving a discharge phone call within 48 hours of being discharged. Information gathered from the calls provides daily, real time feedback to our healthcare team and is used to inform decisions and track progress of new and existing initiatives to improve the patient experience at Mackenzie Health.
Medication Service Delivery Model Transformation:
Mackenzie Health has created a standardized medication administration model based on a unique method of medication distribution with the goal to improve quality and safety of care and improve operational efficiency using automation and technology. This initiative stemmed from a two-year Pharmacy transformation journey. The new model is resulting in a more efficient and reliable distribution of medication (67% reduction in replaced doses) and nurses are able to spend less time on medication-related tasks (23% reduction in nursing time spent preparing medication) and more time with their patients.
For more information, go to http://www.innovationex.ca/