Through the use of Quality Performance and Improvement Boards we are measuring our performance on key patient care indicators and thinking about how we can make results even better. These Boards are a visual tool that allow patient care units to assess their individual performance on the indicators, brainstorm as a team as to what this means to them, and implement initiatives that ultimately improve the care that is provided to patients. Quality improvement initiatives will largely be driven by the staff and physicians who provide frontline care to patients.
The boards will contain unit-, program-, and hospital-level quality indicators and will illustrate how local-level performance translates into achieving Mackenzie Health’s organizational goals. Unit-level indicators will be closely associated with Mackenzie Health’s “Back to Basics” initiatives and selected by unit councils in close collaboration with unit managers. Daily huddles between managers, staff and physicians will enable a better understanding of the factors underlying performance and how they can be improved.
The boards will be installed in the stroke, postpartum, medicine and TCU units by May 2016 and in all remaining inpatient units before the end of March 2017 with support from the Department of Quality and Risk Management and the Office of Strategy Management.