Mackenzie Innovation Institute (Mi²) and Sodexo Canada partnered in an exciting new technology-development project at Mackenzie Health that promises to establish new healthcare industry standards for the delivery of non-clinical support services.
Sodexo Canada and Mackenzie Health will work closely to expand the automation of non-clinical hospital services to achieve greater patient-centred care, efficiency and flexibility. Services to undergo transformation include: call centre operations, environmental services, patient transport, bio med and physical plant maintenance, central equipment distribution, security and patient food services.
“The goal is to get as close as possible to ‘one-touch point’ service fulfillment,” says Richard Tam, Mackenzie Health’s Executive Vice President and Chief Administrative Officer. “In the future, a single entry by a physician or nurse using the hospital’s patient flow software will trigger multiple service directives that are time stamped, scheduled and seamlessly delivered on time without any further involvement by the clinician.”