Through a two and a half year transformation journey of our pharmacy services, Mackenzie Health enabled health care providers to provide more hands-on care, to help provide excellent quality care to every patient, every time. The multi-tiered transformation of pharmacy services also allowed the organization to better adapt to the changing health care landscape and to create capacity to efficiently support the significant growth within our community.
The endeavour included several distinct projects such as the redesign of medication reconciliation and distribution processes, the expansion of centralized IV admixture and anti-microbial stewardship services,
the redesign of the pharmacist and pharmacy technician roles, as well as several other initiatives, each aiming to improve the existing processes and enhance the patients’ hospital journey.
Each of the initiatives delivered on clear outcomes articulated through an engaged process and a robust governance structure supported by meaningful input from key stakeholders, including patient and family advisors.
For more information, please see our Pharmacy Transformation Journey video on our YouTube channel.