Patient Declaration of Values
At Mackenzie Health we aim to ensure that all patients are treated equally and respectfully.
As a PATIENT at Mackenzie Health, I expect:
Excellent Care
- Timely and professional treatment
- A clean and safe environment
- Progressive approaches to meeting my healthcare needs
Respectful Care
- My family and I will be treated with compassion and respect
- Staff, Physicians and Volunteers will act with honesty and integrity
- Diversity and individual needs will be recognized and treated appropriately
Clear Communication
- To be informed, educated and involved in decisions about my care
- My personal health and medical information will be kept confidential
- The entire health care team will work together to ensure seamless care
Accessibility for All
- A barrier-free environment
- Consideration for special needs
- Plain language explanations