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Accessibility

Mackenzie Health strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

 

Mackenzie Health is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Mackenzie Health's accessibility plan outlines our continuing efforts to eliminate accessibility barriers to help ensure an accessible environment for patients, family members, visitors, staff, physicians, volunteers and learners.

Mackenzie Health's accessibility policy includes our statement of commitment, as well as the formal rules we have in place to support us in achieving our accessibility goals.

Both the policy and the plan are available in an accessible format upon request.  Requests can be sent to accessibility@mackenziehealth.ca.

 

Elevators

Mackenzie Richmond Hill Hospital

  • Every wing at the hospital is equipped with elevators.

Cortellucci Vaughan Hospital

  • The main elevators are located near the Vic De Zen Family Welcome Centre. Public elevators are also available near the Parkade entrance on Level 0 and the West Entrance and Magna Emergency on Level 1.

Washrooms

Mackenzie Richmond Hill Hospital

Accessible washrooms are located throughout the facility. In the main lobbies, they are located on:

  • First floor of A-Wing
  • Second floor (main floor) of B-Wing, beside the Ruth and Stewart Coxford & Family Oncology & Medical Day Unit (behind Tim Hortons)
  • Second floor (main floor) of D-Wing, just inside the Nick and Rosanne Cortellucci Emergency Department waiting area

Cortellucci Vaughan Hospital

Accessible washrooms are located throughout the facility on every floor. Additional details on universal washrooms are provided below.

Sabbath washrooms are located on Level 0 and Level 1:

  • Level 0 near the entrance to the Parklink
  • Level 1 near the west entrance
  • Level 1 near the Vic De Zen Family Welcome Centre (across from Starbucks)
  • Level 1 in the Giovanni and Anna De Gasperis ◆ Eugene and Eva Kohn Learning Centre

Enhanced washrooms, with special floor-mounted, bariatric-friendly toilets that can accommodate individuals who need the support, are located on:

  • Level 0 near the entrance to the Parklink
  • Level 1 near the Vic De Zen Family Welcome Centre (beside Starbucks)
  • Level 4 within the NICU

Universal washrooms with additional accessible features, including accommodation for a larger turning radius for scooters, double grab bars and adult changing tables are located on:

  • Level 0 near the cafeteria (one fixed, wall-mounted grab bar/one fold-down grab bar)
  • Level 1 near the west entrance (one fixed, wall-mounted grab bar/one fold-down grab bar)
  • Level 2 outside the Critical Care Interior Systems Contractors Association of Ontario Waiting Area (one fixed, wall-mounted grab bar/one fold-down grab bar)
  • Levels 6, 7 and 8 east of the public elevators (double fold-down grab bars)

Wheelchairs

At Mackenzie Richmond Hill Hospital, wheelchairs are available in the lobbies of the:

  • A- Wing
  • C-Wing
  • D-Wing

At Cortellucci Vaughan Hospital, wheelchairs are available at the:

  • Main entrance, Level 1
  • Parkade entrance, Level 0
  • Parkade (outside)

Hearing Assistance

We are able to assist with services for patients with a hearing impairment. Please ask a nurse or patient care co-ordinator (PCC) to contact Communication Services for special phone services or to contact someone who can provide sign language services.

Interpreter Services

If you require interpretation services for a clinical appointment, please advise a member of your Mackenzie Health care team in advance of your appointment and they will arrange for services and supports that meet AODA requirements.

Service Disruptions

Mackenzie Health will make reasonable effort to provide advance notice of the disruption to the public, including information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if any, that may be available. 

Depending on the nature of the disruption and who is impacted, Mackenzie Health may communicate using any our external communiations channels, including our website, social media, signage, digital screens, etc.

In the event of an unexpected disruption, advance notice will not be possible. In such cases, Mackenzie Health will provide notice as soon as possible. In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Mackenzie Health will notify customers promptly. Information provided would include where possible, information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services.

TTY Service

Telecommunications devices for people who are hearing-impaired are available upon request.

Mackenzie Health’s TTY number is 905-883-2123.

Emergency Procedures, Plans and Public Safety Information

Emergency procedures, plans and public safety information is available in accessible formats, upon request.

Mackenzie Health welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. We have a process for receiving and responding to feedback and the process is accessible to persons with disabilities upon request.

Feedback may be provided in the following ways:

TTY is a telecommunications device for people who are deaf or hard of hearing. It enables users to send text communication across phone lines. For individuals requiring the service, Mackenzie Health's TTY phone number is 905-883-2123.