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Patient Relations

Our goal is for every patient at Mackenzie Health to experience courteous, compassionate care and service provided by our friendly and knowledgeable staff, physicians and volunteers.

Welcome to Patient Relations

Your healthcare team needs to know if you have any questions, concerns, compliments, or feedback regarding the care you or a loved one has received. Please do not hesitate to discuss these matters with the Patient Care Manager, Patient Care Coordinator, or Physician.

If, after speaking with the care team, you feel that this matter requires additional support, the Patient Relations Department is here to support you.
The Department of Patient Relations' mission is to achieve Mackenzie Health's vision of providing a world-class experience and the management of patients' feedback and concerns accordingly.

If you have questions about what Mackenzie Health is doing as we manage COVID-19, please consult our dedicated COVID-19 web page for more information. 

Our purpose is to:

  • Facilitate a process of resolution of patient and family concerns in a timely manner, in an atmosphere of respect, compassion, and fairness for all involved.
  • Demonstrate a culture of quality and patient safety.
  • Proactively support identifying, analyzing, and mitigating potential risks for our patients.
  • Promote and practice evidence-based informed decision-making.
  • Support and promote ongoing learning.

Patient Relations Contact Information:

Mackenzie Health
Attn: Patient Relations
10 Trench Street,
Room 2906, main floor of B-wing
Richmond Hill, Ontario 
L4C 4Z3
Local from Richmond Hill: 905-883-1212, ext. 7494
Local from Vaughan: 905-417-2000, ext. 7494
Email: patientrelations@mackenziehealth.ca

An in-person office is also available at Cortellucci Vaughan Hospital on the main floor in Room 1.020

Office Hours:  Monday - Friday, 9 a.m. - 5 p.m.

Provide feedback by filling out the following form:

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Patient Experience Survey

You now have the opportunity to share your feedback about your recent visit to Mackenzie health. This feedback will allow us to better understand what we are doing well and where we can do better so that we are providing the compassionate, quality care you expect from us.

The survey will be sent to you via email following your visit if you’ve opted in at registration or through MyChart by adjusting your Communication Preferences. It's your chance to make a difference and shape the future of Mackenzie Health.

If you have any questions about the survey, please contact our Patient Relations team at patientrelations@mackenziehealth.ca or at 905-883-1212, ext. 7494