Pay Your Bill
This page will provide you with all of the information that you will need regarding billing at Mackenzie Health.
The Ontario Health Insurance Plan (OHIP) covers only medically necessary services.
For all other services, procedures and items such as medical devices, semi-private and private accommodation, charges will apply and bills are finalized five days after discharge from the hospital. Other charges including, wi-fi, TVs and phones will be charged separately to you. All bills should be paid promptly once you receive your invoice.
For all uninsured visitors who come to us for emergency care, you will not be turned away, regardless of insurance status.
Individuals without provincial or federal health care coverage are responsible for the cost of health care services and will be charged a $475 non-refundable fee to see a nurse at triage and a $250 fee to see the emergency room doctor. Additional fees will apply for any other services received during your visit and billed to you after you leave the hospital. For more information about these fees, for general billing questions or for assistance with payments, please contact Financial Services by calling 905-883-1212, 905-417-2000 ext. 3168 or via email at patientaccounts@mackenziehealth.ca
You can also visit our Financial Services offices, Monday to Friday from 8:30 a.m. to 4:30 p.m., excluding holidays, at the following locations:
Mackenzie Richmond Hill Hospital
10 Trench Street, Richmond Hill
Financial Services office is located on the main floor of C Wing, Room 2949.
Cortellucci Vaughan Hospital
3200 Major Mackenzie Drive West, Vaughan
Financial Services office is located on Level 1, Room 1.016.
For individuals making a payment towards their own account, it is recommended to pay your hospital bill through your MyChart account. Log in or sign up for MyChart. Once logged in, visit the Billing menu and select Account Summary. On this page, you will have access to the account status for yourself and anyone you are set as Guarantor to (such as minor children). Click on the Pay Now button to make a payment at any time.
If you are paying a hospital bill for another individual, or you do not wish to have a MyChart account, you can pay as a guest. You will be asked to enter your Guarantor Account # as well as the Guarantor's last name. Your Guarantor Account # is located in the top left-hand section of your invoice/statement, underneath your name and address.
Once you have successfully entered the Guarantor's information, you will be prompted to confirm the amount you will be paying. Please note, all payments are due in full immediately upon services being rendered. Next, you will be asked to enter your payment information. Once complete, an email will be sent to the Guarantor's email address on file with Mackenzie Health confirming that payment has been received. If no email address is on file, you will be asked to provide one.
By creating a MyChart account, you will be automatically enrolled in our paperless billing system. This means you will no longer receive statements in the mail, instead you will receive an email notification any time there are updates to your billing status at Mackenzie Health, including new invoices and statements that have been issued, payment due reminders and more. You can turn off paperless billing at any time from the Billing Account Summary page by clicking the cancel paperless billing link. If you are not enrolled and would like to sign up for this feature, you can do so at any time by clicking on the green leaf icon on the Billing Account Summary page.
For more information about our billing options, view our MyChart FAQs and select the Pay Your Bill & View Statements section.
Mackenzie Health
Financial Services - Accounts Receivable
10 Trench Street
Richmond Hill, Ontario
L4C 4Z3